Presumptuous Brand Content a Big Turnoff for UK Consumers

"The proliferation of digital device ownership in the UK, and the subsequent rise of the buzzword “personalization,” paints this lovely image of brands learning things about their audience and serving up content tailored to them on a device convenient to them. It’s not as easy as that, of course, and delivering on this promise of personalization is a delicate balancing act, with UK consumers ready to rail against any missteps."